Exchange & Return
The cancellation/return period is 14 days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.
For hygiene reasons we do not accept exchanges or refunds of earrings unless they are defective or faulty.
Please send the item(s) back in the original packaging with the original paperwork (Worldpay or Paypal receipt) to:
TIMELESS FASHION UK Ltd
E-commerce / Returns
Kemp House,152-160, City Road,
Please also email email@example.com to let us know you wish to exchange or return, so we know to expect your parcel and can process your request efficiently.
When returning items we strongly advise you to obtain proof of posting. We recommend using Special or Recorded Delivery Royal Mail services and cannot be held responsible for any returned items until they reach us. We cannot accept responsibility for parcels lost in transit.
Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport. You can return the articles to us by delivering the parcel to your post office branch, handing them to your postman or by delivering them to a parcel office. It should be noted that we do not refund postage for unwanted items.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. In the event you have already paid, we will credit the amount to your bank or credit card account. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
All our items have a 12 month warranty which covers manufacturing faults but excludes unfair wear and tear, accidental damage or misuse. Proof of purchase is required to benefit from our warranty. This does not affect your statutory rights.